Effective Date: October 15, 2026 Version: 1.0 Applies to: The Company and all Sellers who meet the high-volume threshold under the INFORM Consumers Act.
Article 1: Introduction and Scope
1.1 This document states the Company's compliance position under the INFORM Consumers Act, 15 U.S.C. §§ 4701–4711, for the disclosure of high-volume third-party seller identity to Buyers: the threshold that triggers disclosure, the information disclosed and where it appears, and the channel for reporting suspicious marketplace activity. Verification of the underlying identity is governed by the INFORM Act Seller Verification statement; this document governs publication of the verified identity.
1.2 The Seller's duties to supply and maintain accurate disclosure information are governed by the INFORM Act Compliance Policy and the Selling Terms of Service. This document states the Company's duty and control; it does not restate the Seller's duties.
1.3 This document is a statement of the Company's compliance position. It creates no private right of action beyond what the INFORM Consumers Act provides.
1.4 If a provision of this document conflicts with the Terms of Use, this document controls for the subject it governs. If a provision of this document conflicts with the terms of a program in which the Seller participates, the program terms control for that program. Policies and help pages explain this document; they do not amend it, and in any conflict this document prevails.
Article 2: Definitions
2.1 Account: the account a person or business establishes with the Company to use the Platform.
2.2 Buyer: a person who purchases Products or Services through the Platform.
2.3 Company: All About Pawz, LLC, a Tennessee limited liability company.
2.4 High-Volume Third-Party Seller: a Seller who, in any continuous twelve-month period during the previous twenty-four months, has entered into two hundred (200) or more discrete sales or transactions of new or unused consumer products resulting in five thousand dollars ($5,000) or more in gross revenues.
2.5 Order: a Buyer's purchase of Products or Services through the Platform, accepted in accordance with the Order Formation and Acceptance Policy.
2.6 Platform: the websites, applications, and services the Company operates under the name All About Pawz, including aapawz.com.
2.7 Products: goods offered for sale through the Platform.
2.8 Seller: a person or business the Company has accepted to offer Products or Services through the Platform.
Article 3: The Threshold
3.1 Two prongs, both required. A Seller is a High-Volume Third-Party Seller only when both prongs of the definition in clause 2.4 are satisfied in the same continuous twelve-month period: two hundred (200) or more qualifying transactions and five thousand dollars ($5,000) or more in qualifying gross revenues. Satisfaction of one prong alone does not trigger disclosure.
3.2 What counts. The count includes completed sales of new or unused consumer products to consumers. Used goods are excluded. A cancelled Order that never completed is not a sale. A transaction refunded in full, where no revenue was retained, does not count toward the revenue prong.
3.3 What does not count. Sales by the Company itself, identified on the Platform as "Sold by Pawz Shop," are not third-party sales and are never counted. Services are not consumer products and are outside the statutory count; the Company may disclose the identity of a service Seller as a matter of policy, but that disclosure is not made under this document.
3.4 Rolling measurement. The Company shall compute the threshold monthly, measuring each Seller over the preceding twelve months within the prior twenty-four months. A Seller crosses on the first day of the month following the month in which both prongs are first satisfied. A Seller that falls below the threshold remains subject to disclosure until the Seller has been below the threshold for a full twelve-month lookback, so that disclosure status does not change from month to month.
3.5 No partial-year exception. A Seller with less than twelve months of history is measured on the history the Seller has. The Act provides no first-year exception.
Article 4: What Is Disclosed and Where
4.1 For each High-Volume Third-Party Seller, the Company shall disclose to Buyers: (a) the Seller's full legal name, and the business name if different; (b) the Seller's physical address; (c) contact information sufficient for direct communication: a telephone number and an email address, or another direct messaging method the Company actively monitors; and (d) whether the Seller uses a different address for returns, and that address if so.
4.2 Residential addresses. Where the verified address is a residence, the Company may disclose the city, state, and ZIP code with a direct contact method and a statement that the address is residential, instead of the full street address, as the Act permits.
4.3 Placement. The disclosure appears in two places: a seller-identity block on every product detail page for a listing of a High-Volume Third-Party Seller, and the Order confirmation. The product detail page disclosure is the primary surface, because the Buyer sees it before purchase.
4.4 Source of the disclosed data. The disclosed identity is the verified identity from the Verification Record maintained under the INFORM Act Seller Verification statement, not information a Seller enters in an unverified profile field. Accuracy is re-confirmed at each annual verification.
Article 5: Suspicious-Activity Reporting
5.1 The Company shall provide Buyers a dedicated channel for reporting suspicious marketplace activity, including suspected counterfeit or stolen goods and suspected false sellers. The channel is reachable from the Buyer help surface and from every seller-identity block, and reports route to the Compliance function with a triage standard of two (2) business days.
5.2 The Company shall triage each report. A report of suspected counterfeit goods routes to the brand-protection process; a report of a suspected false seller routes to verification review under the INFORM Act Seller Verification statement. The Company shall acknowledge each report and, where the report leads to action, shall give the reporter a closure notice.
Article 6: The Company's Controls
6.1 Threshold computation. The Compliance function owns the monthly computation under clause 3.4, applying the inclusions and exclusions of clauses 3.2 and 3.3 to Order records.
6.2 Notice before publication. When a Seller crosses the threshold, the Company shall notify the Seller of the disclosure duty and shall allow ten (10) days to confirm or correct the underlying identity data before the seller-identity block is published.
6.3 Records. The Company shall retain threshold computations, disclosure records, and suspicious-activity reports for five (5) years, as provided in the Regulatory Record Retention statement.
6.4 Roles. The Compliance function owns the threshold computation and the reporting channel. Legal owns regulator correspondence under this document, through legal@aapawz.com. Operational questions are directed to support@aapawz.com.
Article 7: Liability
7.1 No private right. This document states the Company's compliance position under the INFORM Consumers Act. It creates no private right of action beyond what the Act provides, and no person acquires a claim against the Company under this document that the Act does not give that person.
7.2 Statutory liability preserved. Nothing in this document limits liability that the INFORM Consumers Act or other applicable law imposes and does not permit to be limited.
7.3 Exclusion of certain damages. To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, punitive, or consequential damages, or for lost profits, lost revenue, or loss of goodwill, arising out of or relating to this document, even if the party has been advised of the possibility of those damages.
7.4 Cap. To the fullest extent permitted by law, the Company's total liability arising out of or relating to this document shall not exceed the greater of (a) the amounts the Seller paid to the Company under the Selling Terms of Service in the twelve months before the event giving rise to the claim, or (b) one hundred dollars ($100).
7.5 Carve-outs. This Article does not limit (a) a party's indemnification obligations under this document; (b) liability for fraud or willful misconduct; (c) amounts the Seller owes for Orders, fees, chargebacks, or refunds; or (d) liability that cannot be limited under applicable law.
7.6 Essential purpose. The parties agree that this Article allocates risk between them, that it is an essential part of the basis of their bargain, and that it applies even if a limited remedy fails of its essential purpose.
Article 8: Indemnification
8.1 Duty. The Seller shall indemnify, defend, and hold harmless the Company and its members, managers, employees, and agents from and against every claim, demand, action, loss, liability, judgment, settlement, cost, and expense (including reasonable attorneys' fees) arising out of or relating to: (a) the Seller's breach of this document or of the INFORM Act Compliance Policy; (b) inaccurate or false disclosure information the Seller supplied or maintained; (c) the Seller's Products, listings, or content the Seller submits to the Platform; and (d) the Seller's violation of any law or of the rights of any person.
8.2 Procedure. The Company shall give prompt written notice of a claim under this Article. The Seller shall control the defense with counsel reasonably acceptable to the Company. The Company may participate in the defense at its own expense. The Seller shall not settle a claim in a manner that imposes any obligation or restriction on the Company, or that does not release the Company fully, without the Company's prior written consent.
8.3 Survival. This Article survives the termination of this document.
Article 9: Enforcement and Appeals
9.1 Regulatory cooperation. The Company shall cooperate with the Federal Trade Commission and state attorneys general in matters under the INFORM Consumers Act, including by producing disclosure records as the Act and lawful process require.
9.2 Investigation. The Company may investigate any suspected failure to supply or maintain accurate disclosure information. The Seller shall cooperate with an investigation and shall produce the records this document requires the Seller to keep.
9.3 Notice and cure. If a Seller fails to supply or maintain accurate disclosure information, the Company shall give written notice and a period of ten (10) days to cure, and shall then suspend selling privileges until the failure is cured, following the sequence in the INFORM Act Seller Verification statement. No cure period applies to knowingly false disclosure information, which is grounds for termination under the Seller Enforcement Policy.
9.4 Internal escalation. An uncured disclosure failure escalates from the Compliance function to Legal. A regulator inquiry under this document escalates to Legal on the day it is received.
9.5 Appeal. A Seller may appeal a measure under this Article by written notice to legal@aapawz.com within thirty (30) days of the measure, stating the grounds and attaching the records relied on. The appeal is decided by a person who did not make the original decision. The Company's decision on appeal is final. A measure remains in effect during an appeal unless the Company directs otherwise in writing.
9.6 No waiver by delay. The Company's delay in acting on a violation is not a waiver of the violation or of any later violation of the same kind.
Article 10: Term and Termination
10.1 Currency. This statement takes effect on the Effective Date in the caption and remains in effect while the Company operates the Platform as a marketplace for third-party Sellers. The Company shall review this statement at least annually, and on any amendment of the INFORM Consumers Act or its implementing guidance, under the Regulatory Change Management statement. A Seller's disclosure duty under this document ends when the Seller has been below the threshold for a full twelve-month lookback under clause 3.4, or when the Seller's participation terminates.
10.2 Termination of participation. Termination of a Seller's participation is governed by the Selling Terms of Service. Termination does not end the Company's record-retention duty under Article 6 or the Seller's indemnification duty under Article 8.
10.3 Survival. The Definitions, Liability, Indemnification, Enforcement and Appeals (for measures taken before termination), Dispute Resolution, and General Provisions Articles survive termination.
Article 11: Dispute Resolution
11.1 Any dispute arising out of or relating to this document, or to the relationship it governs, is governed by the Dispute Resolution Policy, which is incorporated into this document by reference.
Article 12: General Provisions
12.1 Amendments. The Company may amend this document by posting the amended document in the Document Center and giving notice to the Seller at the email address in the Account. An amendment that materially increases the Seller's fees or obligations takes effect thirty (30) days after notice; other amendments take effect on posting. Continued use of the Platform after the effective date of an amendment is acceptance of it. If the Seller does not accept an amendment, the Seller's remedy is to terminate under Article 10 before the amendment takes effect.
12.2 Notices. (a) Legal notices under this document shall be sent to legal@aapawz.com. Operational notices and all other communications shall be sent to support@aapawz.com. A notice to the Company is effective when the Company acknowledges receipt or, for email, one business day after sending, whichever is earlier. (b) Notices to the Seller are effective when sent to the email address in the Account or posted to the Account's notice facility in the portal, whichever occurs first. The Seller shall keep the email address in the Account current. (c) DMCA notices are given as provided in the DMCA and Copyright Policy, to the designated agent at legal@aapawz.com.
12.3 Governing law. This document is governed by the laws of the State of Tennessee, without regard to its conflict-of-laws rules. Subject to the Dispute Resolution Policy, any proceeding arising out of this document shall be brought in the state or federal courts located in Shelby County, Tennessee, and the parties consent to personal jurisdiction there.
12.4 Severability. If any provision of this document is held unenforceable, the provision shall be enforced to the fullest extent permitted, and the remaining provisions continue in full effect.
12.5 Entire agreement. This document, together with the documents it incorporates by reference, is the entire agreement between the Company and the Seller for the subject it governs and supersedes every prior or contemporaneous statement, communication, or agreement on that subject, whether written or oral.
12.6 Assignment. The Seller shall not assign this document or any right or obligation under it without the Company's prior written consent, and an assignment without consent is void. The Company may assign this document to an affiliate or in connection with a sale of all or part of its business, on notice to the Seller.
12.7 Waiver. A waiver of any provision of this document is effective only in writing and only for the instance stated. No waiver is a waiver of any other provision or instance.
12.8 Interpretation. Headings are for convenience only. "Including" means "including without limitation." This document shall not be construed against a party as its drafter. The English-language text controls over any translation.
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