Browsing the Shop

This page covers how the shop is organized, how to move between departments, brands, and collections, and how to search for a product and narrow the results.

How the shop is organized

Everything for sale is under /shop. The shop is organized by animal first, then by department. The shop landing page shows:

• Animal cards for Cat and Dog, each with a current product count. Selecting a card opens that animal's departments.
• A category strip covering every animal and department, for moving sideways between departments.
• Top sellers, a row of products selected by the shop team.
• A department display for dog and cat departments, with product counts and photos.

A department address shows where you are, for example /shop/dog/beds or /shop/cat/toys. The breadcrumb on each page follows the same path. A bookmarked department address continues to work.

Department pages

A department page shows the products in that department, with related departments listed for further browsing.

• Product counts next to each department are current. A department with no products is not shown in navigation.
• Each department page shows up to four bestsellers and four new arrivals from its own products, with a link to the full listing.

Brands and collections

• Brands (/shop/brands) lists every brand with products in the shop. Each brand has its own page at /shop/brands/[brand]. Start there when you already know the brand you want.
• Collections (/shop/collections) are groupings selected by the shop team, such as seasonal groupings and salon favorites. Start there when you are browsing for ideas rather than a specific item.

Searching the shop

The search box is in the shop header. Enter a term and submit to open a results page.

Results show 24 products per page, with Previous and Next controls. Each result shows the product photo, name, price, a sale price where one applies, badges such as SALE, NEW, or BESTSELLER, and a star rating where reviews exist. Select a result to open the product page. See Reading a Product Page.

Narrowing results

1. Run a broad search first so you can see the range of matching products and prices.
2. To filter by price, enter a minimum and a maximum in the sidebar and select Apply.
3. To filter by brand, select a brand in the sidebar. Each brand shows the number of matching products. Select Clear brand to remove the brand filter without removing your other filters.
4. To change the order, choose a sort: Best match, Price: low to high, or Price: high to low.

The heading states the number of matches. Your filter choices appear in the page address, so a filtered view can be shared or bookmarked.

Search tips

• Fewer words match more products. "Salmon treats" returns more than a long description.
• A brand name plus a product type, such as "KONG bed," narrows results faster than a description.
• Apply the price filter after the first search, once you can see the price range for the products that match.

When a search finds nothing

The results page states that there are no matches and suggests checking the spelling, trying a broader term, or browsing the departments. If filters were applied, select Clear filters to remove the brand, price, and page choices in one step while keeping your search term.

Browsing on a phone

On a small screen, the search filters appear above the results instead of beside them, and the department grid shows two columns instead of four. The bag, product pages, and checkout work the same way. If a filter is not visible beside the results, scroll up to find it above the product grid.

Related pages on the site

• /free-shipping explains the Shipping Club. See Shipping, Taxes, and the Shipping Club.
• /gift-cards is where gift cards are bought. See Gift Cards.
• /policies lists the published policies with their full text.
• /faq gives short answers to common questions.
• /docs is the Help Center, with guides organized by audience.