Raise Hand and Human Support

This page covers how to get help from a person in the classroom: how to raise your hand, what the co-host receives, what happens while you wait and during the handoff, how a request is resolved, and how the meeting room works.

When to ask Professor and when to raise your hand

• Ask Professor when you are stuck on the material: you need a different explanation, a smaller step, or a reframe. That is what Professor is for, and the Reframe control exists so that a teaching problem does not need a human escalation. See The Classroom.
• Raise your hand when you need something Professor cannot resolve: a technical problem with the room, a question about your program or schedule, a disagreement about an assessment, a personal situation affecting your learning, or anything that needs a person with authority.

Raising your hand

1. Select the raise-hand button in the attention area of the classroom. It is always visible.
2. The room sends your request with your context attached: your current course, your active work item, your attempts on it, and your conversation with Professor.
3. Look for the confirmation: "Hand raised. Your course, work, attempts and support request are in the co-host queue."

The context matters. The person who picks up your request does not start cold; they can see what you were working on, what you tried, and where it went wrong.

While you wait and during the handoff

Raising your hand moves your learning day into the handoff state

• The lesson view shows the handoff screen: "You don't have to start over." Your current work, attempts, and questions are saved in the co-host queue.
• Professor steps back. New instruction questions are paused, with the message "Resume with Professor after the handoff before asking for instruction," so you are not taught by two instructors at once.
• The room is plain about the queue: until a person joins, the notice reads "No human has joined yet." Help is not presented as instant when it is not.

How a request is resolved

1. A co-host reviews your request and its context, then checks in. Your day moves into the handoff state with the co-host present.
2. You and the co-host work through the problem, in the room or in a meeting (see below).
3. The co-host records a resolution describing the support provided.
4. The request is marked resolved with a time stamp, and your day returns to awaiting your next attempt, with Professor available again.

The day-event record keeps the whole sequence: hand raised, co-host joined, resolution, and return to Professor. See Progress Tracking. Instructors also read raised hands in aggregate: one raised hand is a learner who needs help; several raised hands on the same check are a signal about the lesson.

The meeting room

The Meeting tool is where human support can move to a call. The classroom does not provide the call itself

1. Paste an https:// meeting link of your own: for example, a Google Meet link: into the Meeting tool.
2. The room saves the link in your browser and offers "Open connected meeting."
3. Open the link when your session is scheduled.