Joining the Bath Club

This page covers joining the PAWfection Bath Club: choosing a size tier, monthly and annual billing, the one-dog-per-membership rule and the multi-pet discount, and the full billing terms stated before you pay.

The Bath Club is a grooming membership. It is a different program from the Shipping Club, with different billing and different benefits. The one overlap is that Bath Club membership includes free shipping on shop orders, so there is no need to hold both memberships. Subscriptions in general are governed by the Reship Subscription Terms where they apply; the membership terms presented at signup govern your Bath Club membership.

What membership covers

Membership covers up to 4 baths a month for one dog. You still book each visit; membership covers the baths, it does not book them. Unused visits in a month do not carry over to the next month.

Before you join

• Add your dog in Your Pets first. Signup asks you to choose which dog the membership is for, from your registered pets. Without a registered pet, there is nothing to choose.
• Know your dog's weight. Tiers are priced by dog size, and the size tier is derived from the weight on your dog's record.

Choosing a tier

Tiers are Small, Medium, Large, and X-Large, each with a weight range shown on the tier card. Choose the tier that matches your dog. The weight on your dog's record is the figure the salon works from, so keep it accurate.

The X-Large tier has no listed price. It is quoted individually, because very large dogs vary enough that a single price does not fit. To join on the X-Large tier, contact the salon through support.

Monthly and annual billing

• Monthly: you pay each month, and you may pause or cancel as Managing Your Bath Club Membership describes.
• Annual prepay: 12 months for the price of 10, charged in full at signup. The annual total is calculated from the tier's monthly price and is shown before you commit.

One dog per membership

Each membership covers one dog. For two dogs, you need two memberships. The second membership, and each additional membership in the same household, receives a multi-pet discount of 10%, shown at signup.

Promotion codes

The signup form includes a promotion code field. A code is checked before you pay: if a code does not apply to the Bath Club, you are told before payment, not after. An applied discount is reflected at Stripe checkout, so the amount shown is the amount charged. Promotions are governed by the Promotional Offers Terms.

The billing terms

Read these terms before you select Start

• This is a recurring charge. Monthly membership is charged every month; annual membership is charged once a year. Both renew automatically until you cancel. The amount is the tier price you selected, with any promotion discount applied. The exact figure is shown on the button before you select it.
• Payment is taken by Stripe on the salon's behalf. The charge on your statement refers to All About Pawz. Your card details are held by Stripe; the portal does not receive them.
• Cancelling stops future charges, not past ones. Cancellation takes effect at the end of your current billing period. You keep your baths until then. There are no refunds for a part-used month or year.
• Pausing is not cancelling. Pausing suspends the membership: no charges and no baths: and resuming restarts it. Cancellation at period end ends it. The two actions are separate. See Managing Your Bath Club Membership.
• A change of plan is billed from the next period. If you change tier, the new price starts at the next billing period. The current period is unchanged, and no part-period adjustment is made.
• A failed payment puts the membership past due. If your card is declined at renewal, the membership goes past due and baths stop until billing is current. Update the card and the membership recovers. No late fee is charged by the portal.

Two further points stated at signup: standard baths are covered, and heavy matting or work well beyond a standard bath may carry an additional charge by the salon; and an appointment is required for each visit.

How signup and payment work

1. On /customer/orders/subscriptions, choose the tier, the billing interval, the dog, and any promotion code.
2. Select Start. The portal creates a Stripe subscription checkout and sends you to Stripe's payment page.
3. Pay on Stripe's hosted page.
4. Stripe returns you to the portal's success page.
5. The portal checks with Stripe whether the payment went through. Only then is the membership activated and your signup perk points added. See Perks.

If you close the page after paying, or the return step fails, the membership is not lost. Each time you open the subscriptions page, a pending membership is checked against Stripe and activated once payment is confirmed. If payment is still settling, the page says so. If you back out of Stripe checkout before paying, nothing is charged and the page tells you so.