Reship

This page covers the Reship subscription program: which products can be placed on a recurring shipment, what you are told before the first charge, the discounts that apply, and how to pause, skip, or cancel.

This page summarizes the Reship Subscription Terms, which governs.

What Reship is

Reship is a subscription arrangement for the periodic shipment of an eligible product at a quantity and frequency you select. Each billing creates the renewal order for that cycle, and shipments continue at that frequency until you pause or cancel. Your subscriptions are managed from /customer/orders/reship and from your account's subscription controls.

Which products are eligible

Eligibility is decided by category. Eligible products are consumables, including food, treats, supplements, litter, and grooming consumables. Durable products, including beds, crates, toys, and equipment, are not eligible and are not offered for subscription. The product page states eligibility before enrollment. A product with no subscription option on its page is not eligible, and support cannot make an ineligible product eligible.

Before the first charge

Enrollment is not complete until the full disclosure has been presented and you have confirmed enrollment. Before the first charge, the enrollment confirmation states:

• The product and the quantity.
• The frequency of shipment.
• The price of the first order, including any introductory discount.
• The recurring price that applies after any introductory period.
• The date of the first charge and the frequency of later billing.
• That charges recur at the chosen frequency until you pause or cancel.
• How to pause, skip, hold, and cancel.

Discounts

The rates in effect are 35% off the first Reship order and 5% off each recurring Reship order. If a price, or a discount, is to increase for a renewal, you are notified before that renewal, with the current price, the new price, and the renewal date from which the new price applies, in time for you to cancel before that renewal is charged. No increase applies to an order already charged.

Before each renewal, a renewal notice states the renewal date, the product and quantity, the exact amount to be charged, and the controls to skip, hold, pause, or cancel before that date.

Pause, skip, hold, and cancel

You may pause, skip, hold, or cancel at any time before the next billing date, from your account, without contacting support.

1. Skip omits one cycle only. The subscription stays active, the next cycle is billed at the following scheduled date, and subscription benefits, including free shipping where it applies, are not lost because of a skip.
2. Pause suspends shipments and charges for the duration of the pause, and suspends subscription benefits for that duration. You may resume a paused subscription from your account at any time; the resume date and next billing date are stated before charges resume.
3. Cancel stops all future charges and shipments from the time the cancellation is confirmed, where cancellation occurs before the next billing date. There are no cancellation fees, no minimum commitment period, and no final-shipment charge.

Product changes and problems

If a subscribed product is discontinued, materially reformulated, or becomes ineligible, you are notified before the next renewal and given the options available: a substitute product, which is supplied only if you approve it, or cancellation.

If a charge appears that you do not recognize, check your Bath Club membership in Managing Your Bath Club Membership and your Shipping Club membership in Shipping Club, which are also recurring, before raising the charge. How to raise a charge is covered in Buyer Protection and Support. For one-off restocking without a subscription, use Buy Again.