Your Customer Portal

This page covers how to sign in to your customer portal, what the dashboard shows, what the action-required panel means, and where each part of your account lives.

Signing in

Sign in at /access-customer. One sign-in opens the same account whether you came to shop, book a groom, or check a membership. Account registration and security are governed by the Account Registration and Security Policy.

Every portal page requires a signed-in session. If you open a portal page signed out, or your session expires while you are away, the page shows a sign-in card with a button to /access-customer. Signing in returns you to the page you were trying to reach. Nothing is lost when a session expires; sign in again and your information is where you left it.

Notice

Use the same email address everywhere. Your orders, appointments, pets, and memberships are all attached to your email address. If you check out with a different email from the one you sign in with, that order does not appear in your order history.

The dashboard

/customer/dashboard is the page you land on after signing in. Four summary figures appear across the top

Total Spent: the sum of your paid shop orders. Orders that are pending or cancelled do not count.
Total Orders: your lifetime order count.
In Transit: orders currently shipped or in transit.
Latest Order: the fulfillment status and date of your most recent order.

Below the figures are your three most recent orders, each with a tracking link where one exists, your upcoming grooming appointments, your pets, an account overview (name, email, phone, tax status, and credit limit), and your saved addresses. Each section links to its full page. For the complete record of any section, use the dedicated page rather than the dashboard summary.

The action-required panel

If you have an upcoming grooming appointment with something outstanding, the dashboard shows a panel above everything else with your dog's name, the service, and the date, followed by a numbered list of what remains: typically the pre-check-in questionnaire covering health, temperament, and vaccination status, any balance due, and the salon address for arrival. Each item has its own action button. The panel remains until everything is complete, then shows that you are all set. If you are unsure whether an appointment is fully prepared, check the dashboard first.

Where things live

Orders (/customer/orders): order history, Buy Again, wish list, Bath Club subscriptions, Shipping Club membership, Perks, gift cards, and Reship.
Pets (/customer/pets): your dogs' profiles and their records, including vaccinations and groom history, on one page.
Profile (/customer/profile/...): address book, payment methods, and communication preferences.

The portal also has top-level pages for Dashboard, Appointments, Notifications, Receipts, Invoices, Support, Settings, Documents, Messages, and Learn. Appointments, documents, messages, health records, and learning are covered in their own guides. The articles in this section cover the commerce and account pages.

When something looks wrong

An empty message, such as "No orders yet," "No pets registered yet," or "No saved cards yet," states the actual position. If you expected information: for example, an order placed last week: the usual cause is the email mismatch described above.
If a page cannot load your information because your session ended, you see the sign-in card rather than an indefinite loading state.
Support is available from every page at /customer/support. Support is a message inbox, not live chat. See Buyer Protection and Support.

Contact

Questions about your account or signing in: support@aapawz.com.