Payment Methods

This page covers your saved cards at /customer/profile/payment-methods: how a card gets saved, how to set your default card, how to remove a card, and what each message on the page means.

Payment is governed by the Payment Terms. This page summarizes that document, which governs.

Where your card details are held

Your full card number is held by Stripe, not by this site. The portal holds references only: the card brand, the last four digits, the expiry, and which card is your default. Listing your cards, setting a default, and removing a card are all carried out through Stripe. No one at the shop can see your full card number from this page, because the page never receives it.

How a card gets saved

There is no form on this page for adding a card. A card is saved at the point of payment: at salon checkout, shop checkout, or booking: when you choose to save it during that payment. If the page says "No saved cards yet," you have not yet saved a card during a payment.

Setting a default and removing a card

• Set default. The default card is selected in advance at checkout and booking. Any other card carries a Set default action; the default card carries a Default marker instead.
• Remove. Select the trash control to remove a card. The reference is removed immediately, at Stripe as well as in the portal.

Reading the list

Each row shows the brand: Visa, Mastercard, Amex, or Discover: the last four digits, and the expiry month and year. If the expiry reads "on file with Stripe," Stripe holds that detail and the portal is showing what it was given; the card still works.

Problems

• "We couldn't load your cards." The connection to the payment provider failed. Retry. The page also has a set message for this position, "Card management isn't available right now": you can still pay at checkout as usual, and only managing saved cards is paused.
• You removed a card by mistake. Save it again at your next payment. There is no restore, and no harm is done: you removed the saved reference, not the card.
• Your default card was declined at checkout. The default is a convenience, not a guarantee; an expired or replaced card declines. Pay with the new card and choose to save it, then set it as default here.

Detaching everything

Signing out of all devices ends your sessions, but it does not detach your saved cards at Stripe. To remove everything, sign out of all devices as Profile, Settings, and Preferences describes, and remove each card on this page.