Managing Your Bath Club Membership

This page covers managing a PAWfection Bath Club membership from /customer/orders/subscriptions: reading the membership summary, pausing and resuming, cancelling, changing plan, and what happens when a payment fails. Joining, including the billing terms you accepted at signup, is covered in Joining the Bath Club.

Your membership summary

The page shows your plan name, size tier, the dog covered, your price per month or per year, the baths used against the baths included in the current period (for example 2 of 4), your renewal date, and a status: Active, Paused, or Payment pending, for a membership whose payment has not yet been confirmed. If you have scheduled a cancellation, the summary shows that the membership ends at period end.

Pause and resume

1. To pause, select Pause on the membership. Pausing takes effect immediately: no charges are made while the membership is paused, and no baths are available.
2. To resume, select Resume on the paused membership. The membership becomes active again.

Pausing suits a break: travel, or a dog recovering from an operation: because it holds the membership without ending it.

Cancel

The control is labeled Cancel at period end, and that wording is exact.

If you change your mind before the period ends, select Keep it going. That control withdraws the cancellation. A scheduled cancellation can be withdrawn at any time before the period ends.

Change plan

Select Change plan to open the tier choices and the monthly and annual billing choices. Three rules apply to every change

1. The new price is taken from the plan itself. The price shown in the preview is the price you will pay.
2. The new price starts at the next billing period. The period you are in is finished at the old price, and no part-period adjustment is made in either direction.
3. Your membership record is updated only after the change is confirmed with Stripe. If the update fails, nothing changes and nothing is charged, and you see an error message.

The multi-pet discount from signup does not carry into a change of plan; it is a discount on additional memberships taken out at signup. Check the preview figures before you confirm, because the preview is the final word on the new price.

The X-Large tier cannot be selected through a change of plan, because it is quoted individually. To move to the X-Large tier, contact the salon through support.

Only an active or paused membership can change plan. A membership with a cancellation scheduled must first be restored with Keep it going. Changing to the plan you are already on is not permitted, and the confirm control is disabled in that case.

Failed payments

If your card is declined at renewal, the membership goes past due and baths stop until billing is current. Update the card on file and the membership reactivates, with no need to join again and no loss of history. No late fee is charged by the portal, and there are no baths during a grace period, because there is no grace period for bathing while payment is outstanding.

Errors you may see

You can manage only your own memberships; access is checked against your sign-in email. A "Membership not found" message on a membership you expect to see usually means the sign-in email and the membership email differ. See Your Customer Portal.