Your Pets

This page covers your pets page at /customer/pets: adding a pet, the records held on each pet's card, editing and removing a pet, and what to do when something goes wrong.

One list, used everywhere

The pet list on this page is the same list offered to you when you book an appointment, and the same list the salon sees before every visit. There are no separate copies. Add a dog here and it can be selected at booking straight away. Update a weight here and the salon sees the updated weight. Keep the information current, because it is working information, not a keepsake.

How your personal information is handled is governed by the Privacy Policy.

Adding a pet

Add a pet with its name, breed, birthday, and weight. You do not choose a size tier: the tier is worked out from the weight. That tier is what the Bath Club (Joining the Bath Club) and salon pricing use.

The record on each card

Each pet's card combines the profile: name, breed, birthday, weight, and photo: with the record

• Vaccination photos and notes. Upload photographs of vaccination records, with notes. The salon requires proof of vaccination before grooming, and having it on file here is what makes check-in run smoothly. A clear photograph of a document your veterinarian emailed you is sufficient.
• Completed groom history. Every completed groom appears on the pet's card with its date, the service, the groomer's notes, and the price. It serves as the pet's service record and your record of what you spent.

Notes on a pet are for handling and care facts the groomer needs, such as nervousness around dryers or a sensitive paw. This page holds the working facts the salon needs: name, breed, age, weight, vaccination status, and groom history: and is not a clinical record.

Editing and removing a pet

Select the pencil control to edit a profile. Select the trash control to remove a pet. Removal asks you to confirm first.

Problems

• Your session expired while you were editing. The page shows the sign-in pattern described in Your Customer Portal, and unsaved edits are lost. On a long form, save early and often.
• A photo upload fails. Check the file size and format; large phone photographs sometimes exceed the limits. The notes field saves independently of photographs, so record the facts first and retry the image afterward.
• The size tier looks wrong. Correct the weight and the tier is recalculated. If the tier still looks wrong after the weight is corrected, message support.

Booking preferences that sit alongside your pets: a preferred groomer or shampoo: are covered in Profile, Settings, and Preferences.